Player Safety & Wellbeing

Responsible Gaming — b99a Is Committed to Your Wellbeing

Gambling on b99a should always be an enjoyable, controlled activity — never a source of stress, financial hardship, or personal harm. This page sets out every tool, policy, and resource available to help you manage your play safely and confidently on the b99a platform.

Self-Exclusion Available Deposit Limits Time-Out Tools 21+ Only 24/7 Support

21+

Strictly for Adults Aged 21 and Above

b99a operates exclusively as an adult entertainment platform. All players must be at least 21 years of age to register an account, make deposits, place bets, or access any real-money gaming feature on the b99a platform. During account registration, all users are required to provide their date of birth. b99a reserves the right to request identity verification documents at any stage to confirm that a player meets the minimum age requirement. Any account found to belong to a person under the age of 21 will be immediately suspended, the balance returned where possible, and all data deleted in accordance with our Privacy Policy. Parents and guardians are encouraged to use device-level parental control software to prevent minors from accessing online gambling platforms.

Important notice: If you are under 21 years of age, you must leave this platform immediately. Underage gambling is illegal and harmful. b99a takes its age verification obligations seriously and will take action against any account found to be operated by a minor.

Our Approach

Six Core Responsible Gaming Principles

Every feature, policy, and tool on b99a is built around these six foundational principles. They define how we design our platform and how we expect every team member to treat our players.

Age Verification First

No player may access real-money features on b99a without confirming they are 21 or older. We verify age at registration and during KYC checks, with zero tolerance for underage access.

Spend Within Your Means

b99a encourages every player to set deposit and loss limits before they begin playing. Gambling should only ever be funded from discretionary income — never from savings, loans, or money set aside for essential expenses.

Time Awareness

Losing track of time is one of the earliest warning signs of problem gambling. b99a provides session time reminders and time-out tools so players always remain aware of how long they have been active on the platform.

Self-Exclusion Without Barriers

Any player who feels that gambling is becoming a problem can activate self-exclusion through their account dashboard or by contacting b99a support. Self-exclusion requests are actioned within 24 hours with no questions asked and no persuasion attempts.

Transparent Odds and Outcomes

b99a uses certified random number generators and publishes return-to-player (RTP) information for all slot and crash games. Players are always informed about the house edge and the statistical reality of gambling outcomes.

Accessible Support Always

The b99a responsible gaming support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). Any player who is struggling can reach out at any point — including during Eid, Pohela Boishakh, and all national holidays.

Player Controls

Responsible Gaming Tools Available on b99a

b99a provides a comprehensive set of player-controlled tools to help you manage your activity. All tools are accessible through your account dashboard and take effect immediately or within the timeframe specified below.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your b99a account to cap the total amount of Bangladeshi Taka (৳) you are able to deposit within each period. Deposit limits take effect immediately once set. If you wish to increase your deposit limit, b99a applies a mandatory 7-day cooling-off period before the higher limit becomes active — this prevents impulsive decisions made during a losing streak. Reducing a limit takes effect immediately. Deposit limits can be set via the Responsible Gaming section of your account dashboard or by contacting support at [email protected].

Loss Limits

In addition to deposit limits, b99a allows players to set a maximum loss threshold per day, week, or month. Once you reach your loss limit within the specified period, your account will be temporarily restricted from placing further bets until the period resets. Like deposit limits, reducing a loss limit is immediate, while increasing one requires a 7-day cooling-off period. Loss limits are a powerful tool for players who find it difficult to stop after a run of bad results.

Session Time Reminders

You can configure your b99a account to display a notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. This reminder is a neutral prompt to take a break, review your balance, and decide whether to continue or log out. Session time reminders are not a restriction but a nudge toward mindful play. Research consistently shows that players who take regular breaks make better decisions and enjoy gambling more sustainably over time.

Time-Out (Short-Term Break)

If you need a short break from b99a — perhaps following a stressful session, a personal event, or simply to reset — you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains registered but you will not be able to log in, deposit, or place bets. The time-out cannot be reversed once activated. At the end of the time-out period, your account reactivates automatically, but you are under no obligation to return. You may extend a time-out at any point by contacting b99a support.

Self-Exclusion (Long-Term)

Self-exclusion is a formal, longer-term measure for players who feel that gambling is causing serious harm in their lives. You can request self-exclusion for a minimum period of 6 months, or for 1 year, 3 years, or permanently. During self-exclusion, your account is fully deactivated — you cannot log in, deposit, bet, or access promotional content. b99a will also suppress all marketing communications to your registered email and mobile number for the duration of the exclusion. Self-exclusion requests submitted via the account dashboard are actioned within 24 hours. Requests submitted to [email protected] are actioned within the same business day. The minimum self-exclusion period of 6 months cannot be shortened under any circumstances — this is intentional and designed to protect you.

Account Closure

If you wish to permanently close your b99a account for responsible gaming reasons, you may do so at any time by contacting our support team. Any remaining balance at the time of closure will be returned to your nominated payment method (bKash, Nagad, Rocket, or bank account) within 5 working days. Account closure for responsible gaming reasons is irreversible. If you attempt to open a new b99a account after a responsible-gaming-motivated closure, b99a reserves the right to refuse registration and return any deposited funds.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious in its early stages. The following behaviours are recognised warning signs that your relationship with gambling may have shifted from recreational to harmful. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use one of b99a's player tools or seek professional support.

Gambling with money intended for rent, food, bills, or other essential expenses

Betting more than originally intended in a single session to try to recover losses

Feeling restless, irritable, or anxious when unable to gamble

Hiding or lying about gambling activity to family members or friends

Borrowing money — including via bKash or Nagad mobile transfers — specifically to fund gambling

Repeatedly failing to stick to self-imposed spending limits

Neglecting work, studies, family responsibilities, or health due to gambling sessions

Using gambling as a way to escape stress, depression, anxiety, or personal problems

Feeling a compulsion to immediately return and "win back" money after a loss

Continuing to gamble even after deciding to stop, or after previous attempts to stop have failed

Losing track of time during gambling sessions, particularly late at night or during working hours

Experiencing mood swings directly tied to gambling results — euphoric after wins, severely depressed after losses

You are not alone. Problem gambling affects people across all backgrounds and income levels in Bangladesh. Recognising the signs is the first — and most important — step. b99a's support team is available right now if you need to talk. You can also request self-exclusion immediately through your account dashboard with no questions asked.

Getting Help

How to Get Help — Step by Step

If you believe your gambling has become a problem, taking action early makes a significant difference. Here is the recommended sequence of steps for b99a players who need support.

1

Acknowledge the Problem

The most difficult step is recognising that your gambling has moved beyond entertainment. Review the warning signs listed above honestly. You do not need to be in financial ruin for gambling to be a problem — any negative impact on your finances, relationships, or mental health is a valid reason to seek help.
2

Use b99a's Immediate Tools

Log in to your b99a account and navigate to the Responsible Gaming section of your dashboard. Activate a time-out if you need a short break, or request self-exclusion if you need a longer-term or permanent break. Both tools take effect within 24 hours. If you cannot log in, email [email protected] and a member of our team will action your request immediately.
3

Talk to Someone You Trust

Sharing the problem with a family member, close friend, or trusted colleague in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh removes the burden of secrecy and brings practical support into your life. Many people find that speaking openly about gambling problems is both a relief and a turning point.
4

Seek Professional Support

Mental health professionals and counsellors experienced in behavioural addictions are available in Bangladesh's major cities. Kaan Pete Roi (a mental health helpline operating in Bangladesh) and international resources such as the National Problem Gambling Helpline are available for crisis support. b99a strongly encourages any player in distress to reach out to these services — your wellbeing is far more important than any bet.
5

Secure Your Finances

Consider informing your mobile banking provider (bKash, Nagad, Rocket) or your bank (Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank) that you wish to block transactions to gambling platforms. Many providers offer voluntary spending controls that add an additional practical barrier between impulse and action.
6

Return Only When Ready

If and when you decide to return to b99a after a self-exclusion or time-out period, take time to reflect on whether gambling can genuinely be a controlled, recreational activity for you going forward. Set deposit and loss limits before you place a single bet. b99a's support team is available to help you set up an account configuration that prioritises safe play from the moment you return.

Best Practices

Tips for Keeping Gambling Safe and Enjoyable

For the vast majority of b99a players, gambling is a fun, occasional activity. These practical tips help keep it that way.

Set a Budget Before You Start

Decide in advance how much you are comfortable losing in a single session and treat it as the cost of entertainment. When that amount is gone, stop — regardless of whether you feel a win is "due". Use b99a's deposit limit feature to enforce this budget automatically.

Never Chase Losses

Chasing losses — increasing your stake or continuing to play in an attempt to recover money already lost — is one of the most common and damaging gambling patterns. Losses are a normal part of gambling. Accept them as part of the experience and stick to your pre-set budget regardless of results.

Take Regular Breaks

Step away from the screen regularly — even a five-minute break helps reset your mental state and improves decision-making quality. Use b99a's session time reminders to receive automatic prompts. Gambling while fatigued, hungry, or stressed dramatically increases risk-taking behaviour.

Never Gamble Under the Influence

Gambling while under the influence of alcohol or any substance significantly impairs judgment and impulse control. If you find yourself placing bets in a state where your decision-making capacity is reduced, log out immediately and return when you are in a clear-headed state.

Keep a Balanced Life

Gambling should be one of many recreational activities in your life — not the primary one. Maintain strong social connections, pursue other hobbies, stay active, and ensure gambling never takes priority over family time, work or study, or physical and mental health.

Understand the Odds

Every casino game, crash game, and slot on b99a has a built-in house edge. No strategy, system, or lucky streak changes this mathematical reality over the long term. Gambling is entertainment — approach it with the same mindset as buying a cinema ticket, not as an investment or income source.

Contact & Support

Reach the b99a Responsible Gaming Team

Our responsible gaming support team is dedicated to helping players manage their activity safely. All contacts below are staffed 24/7 on Bangladesh Standard Time (BST, UTC+6).

Email Support

Send a responsible gaming request, self-exclusion application, or account closure request directly to our team. Responses within 24 hours, self-exclusion actioned same business day.

[email protected]

Live Chat

Access live chat support directly from your b99a account dashboard. Our agents are available around the clock and can activate player controls on your behalf during the chat session.

Available in-dashboard

Account Dashboard

Self-service responsible gaming tools — deposit limits, loss limits, time-out, and self-exclusion — are all available directly in your account settings under the Responsible Gaming tab.

Please note: The email address [email protected] is shown as plain text for reference only. It is not a clickable link. To contact support, copy the address into your email client or use the live chat feature inside your b99a account dashboard.

Play Smart. Play Safe.

Enjoy b99a Responsibly — Your Safety Comes First

Whether you enjoy cricket betting during BPL season, spinning slots, or playing Slide and Limbo, b99a is committed to keeping your experience safe. Set your limits, know the signs, and never hesitate to reach out for help.

21+ only. Gambling involves financial risk. Please gamble responsibly.